Terms & Conditions
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Welcome to Be Well Counselling. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Be Well Counselling provides professional counselling and psychology services both in-person and online.
This website is intended for informational and educational purposes only. The content shared on our blog or resources does not replace professional mental health treatment.
2. Eligibility for Services
Clients must be 18 years or older to book sessions.
Parents/guardians must provide consent for minors under 18.
By booking, client confirms that the information provided is accurate and truthful.
3. Confidentiality
All counselling sessions are private and confidential in line with the Health Professions Council of South Africa (HPCSA)and SACHP guidelines.
Information may only be shared if:
Required by law.
There is a risk of harm to self or others.
Client has provided written consent.
4. Online Services
Online counselling sessions are conducted via secure platforms (e.g., Teams, , Zoom, Google Meet and WhatsApp video( as a last option, if at all other platforms mentioned are not accessible).
Be Well Counselling is not responsible for interruptions caused by internet or technical issues outside our control. However, If need be, another time slot may be considered, based on availability of the Counsellor.
5. Fees and Payments
Session fees will be communicated clearly before booking.
Payment is required prior to or immediately after each session unless otherwise agreed.
Late cancellations (less than 24 hours’ notice) may be charged in full.
6. Disclaimer
Counselling is a process that depends on client participation and cannot guarantee specific outcomes.
Our services do not replace emergency medical or psychiatric care. If the client is in a crisis, and the Counsellor is not reachable, the client may contact emergency services or a crisis hotline immediately.
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Namely: SADAG Mental Health Line : 0800 567 567
:Life line South Africa : 0800 012 322 or 0861 322 322
Headroom Mental Health : 0800 708 090 or 0800 554 433
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7. Intellectual Property
All content on this website (text, images, resources) is the property of Be Well Counselling unless otherwise stated.
Content may not be copied, reproduced, or distributed without prior written permission.
8. Privacy & Data Protection
Be Well Counselling complies with the Protection of Personal Information Act (POPIA).
Personal data collected through contact forms, bookings, or email is used only for the purposes of providing counselling services and will not be shared with third parties without consent.
9. Limitation of Liability
Be Well Counselling will not be held liable for any damages, direct or indirect, arising from the use of our services or website.
10. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.