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Privacy Policy

A legal disclaimer

At Be Well Counselling, we are committed to protecting client's privacy, and personal information is handled with care, confidentiality, and in compliance with the Protection of Personal Information Act (POPIA) and professional ethical standards.

1. Information We Collect

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When using our website or services, we may collect:

  • Personal details (name, contact information, date of birth, contacts information for next of kin etc).

  • Health-related information you choose to share when booking or during sessions.

  • Payment details (processed securely via third-party providers).

  • Website usage data (cookies, browser type, IP address) for analytics.

 

2. How We Use Client Information

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Client information will be used for purposes related to our services, including:

  • Scheduling and managing counselling sessions.

  • Communication regarding appointments, resources, or enquiries.

  • Processing payments.

  • Improving our website and services.

 

3. Confidentiality

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  • All counselling sessions are strictly confidential.

  • Information will only be shared in the following cases:

    • If required by law.

    • If there is a risk of harm to self or others.

    • With client's written consent.

 

4. Data Security

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  • We use secure platforms for online sessions (e.g., Teams, Zoom, Google Mee, WhatsApp Video ( as last option).

  • Electronic records are stored securely and access is restricted.

  • Reasonable measures are taken to protect client data, no system is completely immune from risk.

 

5. Cookies and Website Tracking

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  • Our website may use cookies to improve user experience and track analytics.

  • Client can disable cookies in the  browser settings at any time.

 

6. Your Rights Under POPIA

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Client has the right to:

  • Request access to the personal information if need be.

  • Request for corrections to inaccurate or outdated information.

  • Request deletion of personal information, subject to legal and ethical obligations.

  • Withdraw consent for the use of personal information.

 

7. Third-Party Services

  • We may use trusted third-party providers (e.g., payment processors, booking platforms).

  • These providers have their own privacy practices and we encourage the client to review their policies.

 

8. Retention of Information

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  • Records are kept for the minimum period required by HPCSA and SACHP  and South African law.

  • After this period, records are securely deleted or destroyed.

 

9. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

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